What we'd build · MSP
MSPManageZoid
Practice operations for managed service providers — tickets, projects, integrations, runbooks.
Open tickets
147
14 priority-1
SLA attainment
94.2%
▲ 1.8% this month
MRR (managed)
$418K
+$12.4K MoM
Project hours · WoW
612 h
+24% vs. plan
Top clients · health
| Client | Tickets | SLA | Health |
|---|---|---|---|
| Northwood Logistics | 22 open | 98% | Strong |
| Brightline Health | 14 open | 91% | Watch |
| Kestrel Foods | 8 open | 99% | Strong |
| Lattice Manufacturing | 31 open | 82% | At risk |
Operations feed
12:14 · today
Patch wave deployed · Lattice Mfg
412 endpoints · 0 failures · reboot window 22:00
10:48 · today
P1 incident closed · Brightline
VPN gateway swap · 41 min downtime · RCA drafted
09:30 · today
Onboarding kickoff · Kestrel Foods
M365 tenant provisioned · runbook v3 attached
06:55 · today
Backup verification · all clients
112 jobs · 2 warnings (offsite copy lag)
Drill into the integration hub to see the data flowing in.
Continue to integrations →
Integration hub · 11 active sources
ConnectWise PSA
Tickets · time entries · agreements
Last sync · 2 min ago · 218 records
Last sync · 2 min ago · 218 records
Datto RMM
Devices · alerts · scripts
Last sync · 4 min ago · 4,118 records
Last sync · 4 min ago · 4,118 records
Microsoft 365
Identities · licenses · audit logs
Last sync · 11 min ago · 928 records
Last sync · 11 min ago · 928 records
QuickBooks Online
Invoices · payments · GL
Last sync · 2h ago · re-auth required
Last sync · 2h ago · re-auth required
SentinelOne
Threats · agents · policies
Last sync · 6 min ago · 84 events
Last sync · 6 min ago · 84 events
Veeam Cloud
Jobs · restore points · alerts
Last sync · 14 min ago · 112 jobs
Last sync · 14 min ago · 112 jobs
Each integration normalizes into the same client / asset / contract model.
Continue to service desk →
Ticket queue · all engineers
| # | Client | Subject | Pri | Assignee | SLA |
|---|---|---|---|---|---|
| T-44182 | Lattice Manufacturing | Plant-floor PCs unable to reach ERP | P1 | Devon Marsh | 22m left |
| T-44181 | Brightline Health | Office 365 MFA reset for 3 staff | P3 | Priya Anand | 3h left |
| T-44180 | Northwood Logistics | New laptop bundle · 4 users | P4 | Unassigned | 2d left |
| T-44179 | Kestrel Foods | VPN cert renewal — DR site | P3 | Owen Petrov | 1d left |
| T-44178 | Lattice Manufacturing | Backup job warnings · offsite copy | P3 | Devon Marsh | 1d left |
SLAs, runbooks, and on-call rotation are all wired together.
Continue to runbooks →
Published runbooks
142
Across 14 service families
Auto-executable
68
48% of library
Runs · last 30d
812
99.1% success
Most-used runbooks · this month
| Runbook | Trigger | Auto? | Last run | Owner |
|---|---|---|---|---|
| M365 user offboarding · full | HR ticket · type=offboard | Yes | 2h ago · Lattice Mfg | Identity team |
| Backup job failure · triage | Veeam alert · severity≥warn | Yes | 5h ago · Brightline | Backup team |
| VPN client install · standard | Desk ticket · keyword=VPN | Semi | 1d ago · Northwood | Networking |
| Workstation rebuild · golden image | Manual · tech assignment | Manual | 2d ago · Kestrel Foods | Endpoint |
| SentinelOne incident · isolate & ticket | S1 webhook · severity≥high | Yes | 4d ago · Lattice Mfg | SOC |
Each runbook step is versioned and links back to the doc that defined it.
Continue to asset inventory →
Devices managed
8,412
12 clients
Out of warranty
412
5% of fleet
Patch compliance
94%
Within 30d window
Unencrypted endpoints
3
Remediation queued
Lattice Manufacturing · device fleet
| Asset | Type | OS | Last check-in | Patch | EDR |
|---|---|---|---|---|---|
| LATT-WS-0148 | Workstation | Win 11 23H2 | 14 min ago | Current | SentinelOne |
| LATT-LT-0421 | Laptop | Win 11 23H2 | 38 min ago | 2 missing KBs | SentinelOne |
| LATT-SRV-014 | Hyper-V host | Server 2022 | 2 min ago | Current | SentinelOne |
| LATT-WS-0044 | Plant-floor PC | Win 10 LTSC | 11 days ago | Stale | Outdated |
| LATT-FW-01 | Firewall | Fortinet 7.4 | 1 min ago | Current | — |
Asset records merge across RMM, EDR, M365, and your billing source — one source of truth.
Continue to billing →
MRR
$418K
+$12.4K MoM
True-up adjustments
$8,420
Apr seat & license deltas
Invoice exceptions
4
Awaiting account-mgr review
Monthly invoice run · April
| Client | Base agreement | True-up | Total | Status |
|---|---|---|---|---|
| Northwood Logistics | $48,200 | +$1,840 · 22 net seats | $50,040 | Sent |
| Brightline Health | $72,400 | +$3,180 · M365 E5 add | $75,580 | Sent |
| Kestrel Foods | $28,800 | +$0 | $28,800 | Sent |
| Lattice Manufacturing | $94,600 | +$3,400 · backup capacity | $98,000 | Held · QBR |
| 9 other clients | $165,300 | +$0 | $165,300 | Sent |
Every line item ties back to a normalized event in your stack — no spreadsheet pivot tables.
This is a sample of what we'd build for a MSP business — hand-crafted UI with sample data, no real engine running. The actual app we'd ship for you uses your folders, your branding, and your domain. Schedule a walkthrough to see a tailored version.